GTC

Basics
1. Our general terms and conditions of Regauer Media GmbH, Obermarkt 19, A-6600 Reutte, VAT ID: ATU76669115 (hereinafter referred to as "coupona") are valid for the sale, procurement or brokerage of tickets.
2. The events are carried out exclusively by the organizer. The general terms and conditions of the organizer apply to attending the event. The contract for the visit is thus concluded between the ticket buyer and the organizer.
3. coupona enables the organizer to sell event tickets and is therefore only an agent or provider of event tickets and never an organizer. The tickets are sold in the name and on behalf of the organizer.
Event and requirements
1. All information about the events (such as location, date and program) comes from the organizer itself and is not checked by coupona.
2. The buyer assumes responsibility for the accuracy of the customer data entered in the ordering process.
3. The purchase of event tickets is permitted from the age of 18 or with the consent of a legal representative.
4. The contract between the buyer and the respective organizer is concluded when the ordered tickets are made available by email or instant download.
Payment and delivery
1. Payment is processed by an external payment provider. The general terms and conditions of the payment provider apply to this part of the order.
2. The ticket prices include VAT.
3. After the payment process has been successfully completed, the tickets ordered are immediately available for download. The buyer also receives all tickets plus an invoice by email.
Right of withdrawal
1. Services provided in connection with leisure activities are excluded from the right of return - provided that a specific time or period is contractually stipulated for the contract to be fulfilled by the entrepreneur.
2. Rebookings are not possible (e.g. date, timeslot, category).
3. After the order has been completed, in most cases it is possible to take out cancellation insurance for tickets. This is handled by a partner company. The general terms and conditions of the provider therefore apply.
4. The organiser or agent/provider is entitled to cancel orders in exceptional cases. This applies in particular if a contingent has been inadvertently overbooked (through other channels) and fulfilment can no longer be guaranteed (e.g. for shuttle bus tickets).
Event tickets
1. By purchasing a ticket, the buyer has the right to attend the respective event.
2. The ticket works when printed out or on a smartphone and is only valid with an undamaged barcode or QR code. Protect the ticket from moisture and dirt.
3. Only fold or cut the ticket along the lines provided and do not bend the codes.
4. The ticket only works once and is invalidated when you enter the event. Additional tickets with the same code will be rejected by the system.
5. The printed code must be kept strictly secret. The buyer is responsible for keeping their tickets safe.
6. Tickets purchased at the box office or at advance booking offices are usually printed on thermal paper. They must be protected from direct sunlight, heat and moisture.
7. Illegible or damaged tickets are invalid and may prevent entry to an event.
8. Lost or stolen tickets cannot be replaced. If you wish to exchange damaged tickets, please contact the respective organizer directly.
9. Private transfer of a ticket is permitted, commercial resale is prohibited.
Cancellation of an event
1. If an event is canceled, postponed or otherwise cancelled, the buyer is entitled to return the ticket. The organizer is solely responsible for refunding the ticket price.
Data protection and data transfer
1. If you contact us using the form on the website or by email, the data you provide will be stored for six months in order to process your request and in the event of follow-up questions. We will not pass this data on without your consent.
2. We would like to point out that the IP data of the connection owner is stored in cookies for the purpose of simplifying the purchasing process and for later contract processing.
3. In addition, your order data (name and address as well as the items ordered) is also stored for the purpose of contract processing. The data you provide is required to fulfill the contract or to carry out pre-contractual measures.
4. If a contract is concluded, all data from the contractual relationship will be stored until the expiry of the tax retention period (7 years). The data processing is carried out on the basis of the legal provisions of Section 96 Paragraph 3 of the Telecommunications Act (TKG) and Article 6 Paragraph 1 Letter a (consent) and/or Letter b (necessary for the performance of the contract) of the GDPR.
5. The respective organizer has access to your order data (name and address as well as the items ordered). The latter is also obliged to process these in accordance with the current GDPR guidelines.
6. Further data is transmitted to the payment service provider for the purpose of making payment of the purchase price.
Final provisions
1. Should individual provisions of this contract be invalid or unenforceable or become invalid or unenforceable after the contract has been concluded, the validity of the contract remains unaffected.
2. The law of the Federal Republic of Austria applies exclusively.
3. The place of performance and jurisdiction is the registered office of coupona.
4. coupona is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
5. coupona is entitled to transfer rights and obligations arising from this contract in whole or in part to third parties. However, this only applies with a notice period of four weeks.

As of: July 15, 2024